Emerge Group Limited - trading as SquareOne - is a registered financial services provider. Our registered address is Level 8, 60 Airedale st, Auckland, New Zealand.

This cookies policy is part of our privacy policy. By using our website, you agree to be bound by our site terms. You can also learn more about cookies by visiting: allaboutcookies.org.

A cookie is a small text file placed on your device by a website to capture information about your visit.

At SquareOne, we use cookies (including cookies developed by our third-party service providers such as Google and Intercom) for a number of things, like:

+ improving our services and enhancing your online experience with us
+ maintaining the secure connection between your browser and our servers while you’re using our sites

We use persistent cookies to give you the ability to set your own preferences for our website (e.g. setting the business banking page as your homepage). We may also use these cookies for the purpose of fraud detection and investigation.

We use session cookies to identify a particular session on our website. A session is the time you visited and spent on our website using a certain device. The information collected from the session (which may or may not identify you personally) is about your browsing activities on our site, such as what buttons you clicked, what pages you visited, what content we displayed to you, and information you enter on our website. We don’t monitor your activity after you have left our website, nor do we monitor what you are doing on other websites at the same time as you are using ours.

Every time you go back to our website using the same device in the same session, the website will recognise what happened previously with the browsing activities on that device.

In most circumstances you can adjust the settings on your browser to notify you when you are offered a cookie. Then you can decide whether or not to accept it. However, if you disable or block cookies, parts of our site may not work properly.

We use cookies and other tracking software throughout our site. These collect information covering multiple sessions across multiple devices which may identify you personally, e.g. where you provide us with information on an online form (regardless of whether that form is submitted or not).

We can use this information to:

  • identify you and your browser, and determine if your device has previously visited our website
  • identify other pages or a third party’s website you have accessed through our website or when we provide you a link to click
  • measure the effectiveness of our websites and online marketing campaign performance (e.g. to understand, optimise and personalise your experience)
  • improve our advertising and deliver you content or offers we think are more relevant and personal to you both on and outside our website
  • detect malicious activity from your device that may place your financial security at risk.


At SquareOne, we care about your privacy, and welcome your feedback. If you have any questions, feel your privacy has been compromised in any way, or want to make a complaint, please contact us:

  • In our apps
  • by email, at team@getsquareone.app
  • by letter at: SquareOne, Level 8, 60 Airedale St, Auckland 1010

If you’ve been through our complaints and resolution process but aren’t satisfied, you can use one of these independent dispute resolution services:

To escalate a privacy complaint, contact the Office of the New Zealand Privacy Commissioner:

Online: privacy.org.nz
Phone: 0800 803 909
(From overseas) +64 (0)4 474 7590
Email: enquiries@privacy.org.nz

To escalate general enquiries:

We’re really confident we can get you to a happy place! But if for some strange reason we can’t agree on how to resolve things, you can contact Financial Services Complaints Limited. FSCL are an independent, not-for-profit, external dispute resolution scheme, approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they’ll help resolve the complaint. You can contact FSCL by:

Phone: 0800 347 257
Email: complaints@fscl.org.nz
Through FSCL’s website: www.fscl.org.nz
By writing to: FSCL PO Box 5967 WELLINGTON 6011