Have a complaint?

We’re always improving, so if something’s gone wrong, we want to know. Please reach out and talk to us. We'll listen.

When we receive your complaint, we will:
- Acknowledge your complaint within 1 working day
- Gather and evaluate information about your complaint
- Respond to you within 3 working days.

We’re really confident we can get you to a happy place!
But if for some strange reason we can’t agree on how to resolve things, you can contact Financial Services Complaints Limited.
FSCL are an independent, not-for-profit, external dispute resolution scheme, approved by the Minister of Consumer Affairs.

FSCL’s service does not cost you anything and they’ll help resolve the complaint. You can contact FSCL:
By calling: 0800 347 257
By emailing: complaints@fscl.org.nz
Through FSCL’s website: www.fscl.org.nz
By writing to: FSCL PO Box 5967 WELLINGTON 6011